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The support rep that works every shift, 24/7, 365.

We turn your manuals, catalogs and spec sheets into a support agent that works every shift alongside your team. We build it, train it and tune it, so you don't have to.

  • Working demo in 24 hours
  • No call needed
  • Setup refunded if it misses
A screen recording of the customer's side, start to finish. Acme Valve Co. and the HX-40 are made up.
  • 24 hoursto a working demo on your own website
  • Your questionsanswered in your demo before you see it
  • $0 per chatone flat monthly price, no credits
  • 50% or refundanswers half your questions in 30 days, or setup is refunded

Who's answering your customers right now?

Your team covers one shift. We cover every shift, so you don't have to.

A 24-hour board starting at 7 AM. Your team on its own: 7 AM to 3 PM your team answers, 3 PM to 11 PM calls go to voicemail, 11 PM to 7 AM the office is off. Third Shift: answering every hour, alongside your team by day and for it at night and on weekends.

We work every shift as part of your team: next to your people during the day, in their place at night and on weekends. Every shift covered, without hiring for it.

One agent, three jobs, every shift.

Built from your manuals, catalog and spec sheets. It takes the repeat questions while your team is in, keeps answering after they leave, and hands buyers to your people when they need a person.

Product support

Answer spec questions on any shift, from your own documents.

Pressure ratings, part compatibility, wiring diagrams, SDS sheets, warranty steps. The same questions your team answers fifty times a week.

  • Cites the page. Every answer links the spec sheet or manual it came from.
  • Says when it doesn't know. No guessing on tolerances or ratings.
  • Fixed in week one. We read every conversation and correct what's wrong.
Get a free demoHow we build it
Product support Answering 2:14 AM
  1. Buyer: What's the max pressure rating on the HX-40 ball valve?
  2. Agent: The HX-40 is rated to 600 psi (41 bar) at 70°F. The rating drops above 200°F, so check the derating chart if it'll run hot. Source: HX-40 spec sheet, page 2
Every answer cites the document it came from. The HX-40 is a made-up product.
After-hours sales

Turn the 11 PM visitor into a quote request by 7 AM.

When a buyer asks about stock, price or a ship date, it doesn't make promises. It collects what sales needs and sends it to your inbox.

  • Name, part, quantity, deadline. The lead arrives ready to quote.
  • Your rules. It only says what you've approved.
  • Counted in your report. Every after-hours lead, every month.
Get a free demoWhat's a lost order worth?
Product support 2:15 AM
  1. Buyer: Do you have it in stainless? I need 40 by Friday.
  2. Agent: Yes, the stainless version is the HX-40-SS. I can't confirm stock or ship dates, but sales can. What's the best email for your quote?
  3. Buyer: dana.r@example.com
  4. Lead sent to sales, 2:16 AM
The buyer's name, part, quantity and deadline land in your sales inbox. Example conversation.
Documentation gaps

Find out which questions your manuals don't answer.

Every question it can't answer is a gap in your documentation. We list them, write the answers with your team, and the agent knows them from then on.

  • One page a month. Questions, leads, gaps and value next to your fee.
  • Written with your team. Answers come from the people who know.
  • Straight answers. If it isn't paying for itself, we say so.
Get a free demoSee pricing
Monthly value report Example
Example monthly value report for a made-up company
Questions answered1,184
Answered after hours402
After-hours leads sent to your team23
Gaps found and filled7
Estimated value delivered$6,180
Your monthly fee$497
Made-up numbers for a made-up company. Your report uses your real conversations.

From your website to a working agent in four steps.

Each step has a short screen recording, so you can see exactly what you'll do and what you'll get.

  1. Today: send us your website.

    Nothing to install and no call needed. Type your web address and work email, and we start building.

    Illustration with a made-up company.

  2. Within 24 hours: try it on your own site.

    We build it around the questions your team gets most, and check every one before we send it. You get a private link that runs on your real product pages.

    Illustration with a made-up company.

  3. First week live: we read every conversation.

    Wrong or missing answers get fixed. Questions it can't answer go to your team with the customer's contact details.

    Illustration with a made-up company.

  4. Every month: a one-page report.

    Questions answered, after-hours leads captured, gaps to fill, and the value delivered next to your fee.

    Illustration with a made-up company.

The full process, step by step

It learns from what you already have.

Send what you've got, messy files included. We load it, test it against real customer questions, and write the missing answers with your team.

  • Spec sheets and data sheets

    PDFs, including scanned ones.

  • Installation and service manuals

    Wiring diagrams, torque specs, troubleshooting.

  • Your catalog and website

    Every product page, part number and policy page.

  • SDS and compliance documents

    Found and linked when a buyer asks.

  • Warranty and return terms

    Claim steps, exactly as you've written them.

  • Price lists and lead times

    Only if you want it to use them.

  • Past emails and tickets

    Answers your team already wrote, reused.

  • A 30-minute call

    With whoever answers the phone today.

Try it live.

Ask our agent anything about how this works, what it costs or how setup goes. It's trained on this website, the same way yours would be trained on your catalog.

Questions people ask it:

  • How much does it cost?
  • What if it gets an answer wrong?
  • Do we need to rebuild our site?

The live agent didn't load. You can still get a demo built on your own website, or email Nolan with any question.

Get a free demo Email Nolan

Three ways to cover every shift.

Chatbot software, another hire, or a support agent we build and run for you.

Chatbot software, hiring another rep and Third Shift Support compared
Chatbot softwareHire another repThird Shift Support
Who sets it up You, between everything else You train them for weeks We do, start to finish
Hours covered Whatever you configure One shift, minus breaks and time off All 24 hours, weekends included
What it learns from Whatever you upload Shadowing your team Your manuals, catalog and your team's answers
Cost Credits, seats or per-resolution fees Roughly $40K a year in wages (estimate) One flat monthly price
When usage spikes You buy more credits, or it stops answering Questions wait in a queue Same price. No limit on conversations
Before you commit An empty free trial Interviews and onboarding A working demo on your own website
First week You find the wrong answers A learning curve We read every conversation and fix them
If it doesn't work You cancel You start recruiting again We refund your setup fee

The full comparison

Flat monthly prices. No credits, no per-chat fees.

Every price is on this page. Start with a free demo either way.

5 founding spots

Founding pilot

Free for 30 days

If it hits the target we agree on together, it's $99 a month after that, locked for life.

In return: use it, tell us what's wrong, and leave a review if it earned one.

Apply for a founding spot

Standard

$497 a month

plus $1,997 setup

  • Built and installed by us
  • Trained on your catalog, manuals and policies
  • We read every conversation in week one
  • Unanswered questions go to your team
  • Monthly value report
  • No limit on conversations
Get a free demo

Catalog Pro

$997 a month

plus $2,997 setup

For manufacturers with large catalogs, spec libraries and heavy question volume.

  • Everything in Standard
  • Built for thousands of SKUs and documents
  • Weekly check-ins for the first month
Get a free demo

Early clients get launch pricing, locked for life. Ask us.

Pay a year up front and we waive the setup fee.

One flat monthly price. No credits, no per-chat or per-resolution fees.

The guarantee

If your agent doesn't answer at least half of your customers' questions in the first 30 days, we refund your setup fee.

See what it could save you

We're in Orange County. We'll come to you.

I'm Nolan. I started Third Shift Support because the product companies around me can't staff every shift, and their customers don't keep office hours. We cover every shift for them, so their team doesn't have to.

I build every agent myself, test it before you see it, and read every conversation in its first week. If you're in Orange County or LA, I'll bring your demo to your office and walk your team through it.

In person across Orange County and LA. Remote anywhere in the US.

Call Nolan Email Nolan

What operations managers ask us.

Straight answers on setup, accuracy and price. Anything else, ask the live agent or email Nolan.

Every question and answer

Do we have to rebuild our website?

No. The agent is one snippet added to your site. We install it, or send it to whoever manages your website.

Our manuals are messy PDFs. Is that a problem?

That's normal. We load what you have, test it with real customer questions, and write the missing answers with your team.

What happens when it doesn't know the answer?

We set it up to say so instead of guessing. It takes the customer's name and contact details and passes them to your team.

Will it make things up?

It's set up to answer from your documents and to say when it doesn't know. We check it against the questions your team gets most before you see it, and we read every conversation in the first week.

Do you charge per conversation?

No. No credits and no per-chat fees. One flat monthly price.

Is there a contract?

No long-term contract. The pilot is free for 30 days. Paid plans are month to month under a one-page agreement, and your monthly price stays locked for as long as you stay.

Want a second opinion? Ask your AI.

Each button opens a new chat with a fair question about us already typed in. Opens in a new tab.

Ask ChatGPTAsk ClaudeAsk Perplexity

Send us your website. See your agent in 24 hours.

We build the demo on your real products. You don't need a call to get it.

  • Working demo in 24 hours
  • No call needed
  • Setup refunded if it misses

Or email Nolan directly:
nolan@thirdshiftsupport.com

Every field is required unless it says optional.

One per line. We make sure your demo answers them. Skip it and we'll use the questions your website already covers.

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