Three ways to cover every shift.
Chatbot software you set up yourself, another support rep, or a support agent we build and run for you. Here's how they compare.
| Chatbot software | Hire another rep | Third Shift Support | |
|---|---|---|---|
| Who sets it up | You, between everything else | You train them for weeks | We do, start to finish |
| Hours covered | Whatever you configure | One shift, minus breaks and time off | All 24 hours, weekends included |
| What it learns from | Whatever you upload | Shadowing your team | Your manuals, catalog and your team's answers |
| Cost | Credits, seats or per-resolution fees | Roughly $40K a year in wages (estimate) | One flat monthly price |
| When usage spikes | You buy more credits, or it stops answering | Questions wait in a queue | Same price. No limit on conversations |
| Before you commit | An empty free trial | Interviews and onboarding | A working demo on your own website |
| First week | You find the wrong answers | A learning curve | We read every conversation and fix them |
| If it doesn't work | You cancel | You start recruiting again | We refund your setup fee |
The $40K is an estimate of one rep's yearly wages. Chatbot software here means self-serve tools you set up and pay for by credits, seats or resolutions.
See it answer your own product questions.
Send us your website. A working demo on your own pages in 24 hours. No call needed.