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AI customer support for manufacturers and distributors.

Your manuals, catalogs and spec sheets become a support agent on your website. It answers from your documents, cites the page, and passes buyers to your team.

A screen recording of the customer's side, start to finish. Acme Valve Co. and the HX-40 are made up.

The questions your team answers fifty times a week.

Spec, fitment, documents and warranty questions. The agent answers them from your own files, any hour. These part numbers are made up.

  • Is part 4471-B compatible with the 2019 model?
  • What's the torque spec for the M12 flange bolts?
  • Which filter fits the XR-300?
  • Where's the wiring diagram for the 220V unit?
  • Is this rated for outdoor use?
  • Can I get the SDS for this product?
  • How do I file a warranty claim?
  • Do you ship to Canada?

If the answer isn't in your documents, it says so, takes the customer's details and passes them to your team.

Distributors

Thousands of part numbers. One agent that knows the catalog.

Buyers ask which part fits, what the spec is and whether you carry it. The agent answers from your catalog and product pages, and hands anything about stock, price or lead time to your sales team.

  • Every product page and part number. Loaded and tested before you see it.
  • No promises on stock. Those questions go to your counter staff with the buyer's details.
  • Built for big catalogs. Catalog Pro covers thousands of SKUs and documents.
Get a free demoSee Catalog Pro
Product support Answering 2:14 AM
  1. Buyer: What's the max pressure rating on the HX-40 ball valve?
  2. Agent: The HX-40 is rated to 600 psi (41 bar) at 70°F. The rating drops above 200°F, so check the derating chart if it'll run hot. Source: HX-40 spec sheet, page 2
Every answer cites the document it came from. The HX-40 is a made-up product.
After-hours support

After-hours customer support without a night crew.

Your buyers don't keep office hours, so your support shouldn't either. At 11 PM the agent answers the spec question and collects what sales needs to quote at 7 AM. Your team picks up right where it left off.

  • Name, part, quantity, deadline. The lead arrives ready to quote.
  • Your rules. It only says what you've approved.
  • Counted every month. After-hours leads are in your report.
Product support 2:15 AM
  1. Buyer: Do you have it in stainless? I need 40 by Friday.
  2. Agent: Yes, the stainless version is the HX-40-SS. I can't confirm stock or ship dates, but sales can. What's the best email for your quote?
  3. Buyer: dana.r@example.com
  4. Lead sent to sales, 2:16 AM
The buyer's name, part, quantity and deadline land in your sales inbox. Example conversation.

Who's answering your customers right now?

Your team covers one shift. We cover every shift, so you don't have to.

A 24-hour board starting at 7 AM. Your team on its own: 7 AM to 3 PM your team answers, 3 PM to 11 PM calls go to voicemail, 11 PM to 7 AM the office is off. Third Shift: answering every hour, alongside your team by day and for it at night and on weekends.

We work every shift as part of your team: next to your people during the day, in their place at night and on weekends. Every shift covered, without hiring for it.

It learns from what you already have.

Send what you've got, messy files included. We load it, test it against real customer questions, and write the missing answers with your team.

  • Spec sheets and data sheets

    PDFs, including scanned ones.

  • Installation and service manuals

    Wiring diagrams, torque specs, troubleshooting.

  • Your catalog and website

    Every product page, part number and policy page.

  • SDS and compliance documents

    Found and linked when a buyer asks.

  • Warranty and return terms

    Claim steps, exactly as you've written them.

  • Price lists and lead times

    Only if you want it to use them.

  • Past emails and tickets

    Answers your team already wrote, reused.

  • A 30-minute call

    With whoever answers the phone today.

See it answer your own product questions.

Send us your website. A working demo on your own pages in 24 hours. No call needed.

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