What operations managers ask us.
Setup, accuracy, price and terms. Still unsure? Ask the live agent on the home page or email Nolan.
Setup
Do we have to rebuild our website?
No. The agent is one snippet added to your site. We install it, or send it to whoever manages your website.
What do you need from us?
Your website, any manuals or spec sheets you want it to know, and a 30-minute call with whoever answers customer questions today.
Our manuals are messy PDFs. Is that a problem?
That's normal. We load what you have, test it with real customer questions, and write the missing answers with your team.
How long does it take?
A working demo on your own site within 24 hours. It goes live when you're happy with the answers.
Accuracy
What happens when it doesn't know the answer?
We set it up to say so instead of guessing. It takes the customer's name and contact details and passes them to your team.
Will it make things up?
It's set up to answer from your documents and to say when it doesn't know. We check it against the questions your team gets most before you see it, and we read every conversation in the first week.
What questions do you test it on?
Yours. Tell us the questions your team answers most when you ask for a demo, and we make sure the demo answers them from your documents before we send it. If one can't be answered from what's public, we tell you which one and why, and it gets added at setup.
Can it quote prices, stock or ship dates?
Only if you give it a source it can trust. By default it says it can't confirm stock or dates and hands the buyer to your sales team with their details.
Price and terms
Do you charge per conversation?
No. No credits and no per-chat fees. One flat monthly price.
Is there a contract?
No long-term contract. The pilot is free for 30 days. Paid plans are month to month under a one-page agreement, and your monthly price stays locked for as long as you stay.
What does the guarantee cover?
If your agent doesn't answer at least half of your customers' questions in the first 30 days, we refund your setup fee.
About us
Can it answer the phone?
We start with chat on your website. Phone answering is next, and founding clients get it first.
Where are you based?
Orange County, California. If you're in Orange County or LA, we'll come to your office and walk your team through it.
See it answer your own product questions.
Send us your website. A working demo on your own pages in 24 hours. No call needed.